ESM / ServiceNow Consultant
| Адрес | Kazakhstan |
Описание вакансии
We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.
Требования
- Background in designing and improving processes in the ESM domain with process modelling tools
- Proficiency in communication, negotiation, and presentation
- Understanding of Agile methodologies
- Knowledge of ITIL
- ServiceNow (or other ITSM tool)
- Background in collaborating directly with technical and business stakeholders of the customer
- Qualifications in business process modeling
- Proficiency in producing high-quality documentation
- English at B2+ level
Условия работы
- We connect like-minded people: :
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth: :
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
- We cover it all: :
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)
Обязанности
- Drive requirement gathering and analysis
- Create User Stories / Requirements specifications
- Design and improve processes in ESM (ITSM and adjacent domains)
- Serve as a process subject matter expert to the customer and members of the team
- Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demos
Добавлено 10 дней назад
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