Customer Service Specialist

Amcor Specialty Cartons Kazakhstan is seeking a highly organized and detail-oriented Customer Service Specialist to join our team. This role is key in ensuring seamless order processing, timely deliveries, and maintaining strong client relationships.

Key Responsibilities:

• Order Processing: Manage the end-to-end order cycle, from receipt to execution, ensuring timely and accurate fulfillment.
• Documentation Management: Prepare and process financial documents, including invoices, prepayment bills, SN-T, and other required documentation in systems such as Amcor TO and Customer Service Master Suite.
• Shipment Coordination: Track order readiness, inform relevant stakeholders about shipments, and provide product availability reports.
• Payment Monitoring: Ensure timely payment collection for delivered products.
• Client Communication: Serve as a key contact for customer inquiries, providing timely and effective support.
• Cross-Functional Collaboration: Participate in internal and client meetings to align on order management, logistics, and customer service processes.

Candidate Profile:

• Education: Bachelor's degree.
• Experience: Minimum 1 year in a similar role.
• Language Skills: English – Upper-Intermediate level or higher.
• Technical Skills: Proficiency in MS Office, Excel, ERP systems
• Key Competencies: Strong attention to detail, ability to work in a team, high sense of responsibility, and a proactive approach.

What We Offer:

• Location: Almaty
• Work Schedule: Monday–Friday, 08:00–16:30
• Social Package: Comprehensive benefits package, including corporate mobile communication, gym membership and English courses compensation, etc.

If you meet the qualifications and are looking for an opportunity to grow within a leading global organization, we encourage you to apply.