Junior Tech Specialist

Our company is a leading SaaS provider that enables businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more.

Role Overview:
The company is seeking an employee to handle ticket processing for number orders from clients and managers, as well as to manage number porting and port-out requests.

This position is based in our office located in Almaty.
Rotating shifts, Almaty time: 8-17, 10-19, 12-21, 14-23.

What We Offer:

• Lunch allowance 3000 kzt a day
• Free snacks every day
• After probation period a medical insurance
• A nicely-located, new, spacious office
• Top-notch work equipment
• Professional development

Key Responsibilities:

• Ensure availability of phone numbers in stock and verify that they are spam-free and functional.
• Enable client self-purchase by keeping inventory accessible and updated.
• Collaborate closely with sales and support teams for seamless number provisioning and excellent client service.
• Verify number details meticulously — check prefixes, formats, and supplier updates regularly.
• Maintain clear, up-to-date internal documentation.
• Manage complex or unique number requests in coordination with managers.
• Communicate actively with clients to clarify requests and share important updates.
• Deliver high-quality service through consistent and proactive client interaction.

Qualifications:

• Fluency in English

• Strong attention to detail and ability to stay focused on tasks

• Willingness to learn — we’ll teach you the rest!