Chief Operating Officer

Position: ​COO​

Reporting to: ​Group CEO​

Team: Railway & Multimodal logistics, KAM

Key Responsibilities:

Transport Operations Management

- Manage multimodal transport services: rail freight, road transport (FTL/LTL), maritime, air freight, and intermodal solutions.
- Ensure optimal planning, routing, scheduling, and utilisation of assets and capacity.

Sea Freight & Caspian Shipping

- Oversee vessel planning, port coordination, and chartering in both the Caspian Sea and global routes.
- Ensure compliance with international maritime standards and optimise port turnaround time.

Air Freight

- Establish partnerships with air carriers to secure cargo capacity and cost-effective routing.
- Oversee handling efficiency and service levels at air terminals.

Road Transport (Domestic & International)

- Supervise fleet performance and cross-border trucking operations.
- Ensure compliance with customs and road regulations, including oversize and project cargo.

Warehousing & Terminal Management

- Manage storage and consolidation hubs across the region.
- Ensure warehouse operations meet KPIs on efficiency, accuracy, and utilisation.

Project Cargo & OOG

- Lead execution of oversized cargo shipments including permitting, routing, and multimodal integration.

Tender Management & Post-Mortem Analysis

- Coordinate tender submissions with commercial teams.
- Conduct in-depth post-mortem analysis of unsuccessful bids to refine strategy and competitiveness.

International coordination

- Supervise operations in Kazakhstan and China and coordinate cargo flow managed by Azerbaijan, Turkey, China, and Europe cargo shipment in/out of Central Asia.
- Harmonise performance standards and compliance across countries.

Operational Excellence & Digitalisation

- Drive implementation of TMS, WMS, BI, and other logistics tech platforms.
- Promote lean processes and data-driven decision making.

Performance Monitoring

- Track operational KPIs across all logistics segments.
- Report on cost, service quality, utilisation, and delivery performance.

Compliance & Risk Management

- Ensure compliance with local laws, HSE standards, ESG requirements, and international trade regulations.
- Prepare mitigation plans for operational, legal, and geopolitical risks.

Stakeholder Relations

- Maintain strong relations with clients, vendors, authorities, and infrastructure partners.

Team Leadership

- Build and manage a multicultural operations team.
- Promote accountability, collaboration, and continuous development.

What do we expect

• 10+ years in Freight forwarding international companies, including 5+ years in a Senior leadership role (COO/Operations Director)

• Strong background in logistics operations, business processes and automation

• Experience in experience in scaling and building the units abroad will be a plus

• Excellent strategic and analytical skills

• Fluent in English

• Confident user of ERP, TMS welcomed

What do we offer

• Work in an international and fast-growing Group

• Competitive compensation (base salary and discretionary bonus based on KPI and Group performance)

• Corporate training programs focused on professional development (hard skills) and leadership growth

• Premium voluntary medical insurance or flexible benefits package

• Additional paid vacation days based on tenure

• Fully covered sick leave and social leave

• Mobile phone expense coverage and a company phone if required

• Corporate taxi service for business purposes and exclusive discounts on partner services

• A friendly team, a positive work environment, and regular corporate events, including social projects initiated by the Company

Conditions

• Comfortable office in the city center at 15 Republic Square, Almaty

• Work schedule 5/2: 08:00-17:00 or 09:00-18:00, optional choice