Reservation Supervisor
| Занятость | Полная занятость |
| Полная занятость | |
| Адрес | Казахстан, Алматы, проспект Достык |
Описание вакансии
Responsibilities:
- Supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures
- Attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue
- Recognize a VIP guest and to apply the concerned policies
- Recognize potential clients and to transmit information to the Sales Department
- Maintain a good commercial relationship with all the bookers: guest / company / agencies
- Promote the Accor loyalty programs and the Hotel promotions
- Respect the privacy of the guest and the confidentiality of the information
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
- Understanding of the Hotel Industry
- Friendly nature is a must
- Influencing and Negotiations
- Able to assimilate quickly ACCOR / Novotel rates structure and Corporate/Regional and Local promotional packages
- Managed Hotel of Accor Chain in Almaty City Center
- Lunch
- Trainings and Development
- Career Opportunity
Требования
| Опыт | От 1 года до 3 лет |
Условия работы
| График работы | Полный день |
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