ITMS Technical Representative

The ITMS Technical Representative will serve as the main technical liaison for the ITMS project, ensuring effective implementation, operation, and support of ITMS technology solutions.

Key responsibilities:

• technical support and Implementation;

• oversee deployment and configuration of ITMS solutions:

• provide technical support and troubleshoot issues.

Client engagement:

• serve as the primary contact for technical queries;

• supervise after training sessions and assist in gathering of stakeholders feedback for local product development team.

Project management:

• collaborate with the Project Manager on deliverables;

• monitor project timelines and maintain documentation;

• be an advisor for the local on-field teams on installation, calibration, setting up tasks (as internal teams, as for subcontractor).

Quality assurance:

• conduct system checks and audits:

• recommend enhancements for reliability and security.

Stakeholder coordination:

• coordinate with local teams, vendors, and international ITMS teams.

Educational background:

• bachelor’s degree in computer science, IT, or related field.

Technical expertise:

• proficient in IT systems deployment, networking, and troubleshooting;

• knowledge of database management and cloud technologies.

Professional experience:

• minimum 3 years in technical roles, preferably in IT projects.

Soft skills:

• strong communication, organizational, and problem-solving skills.

Additional requirements:

• fluency in English.

Performance indicators:

• timeliness in resolving issues;

• client satisfaction scores;

• adherence to project deadlines;

• quality of technical documentation.