Supervisor Back Office

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your ‘day to day’:

• Develop and implement back-office processes to create a fully operational remote interaction service with partners, aiming to implement the company’s commercial division strategy.
• Ensure effective budget management for the back office.
• Efficiently manage the back-office workload to maximize the business outcomes of the company’s commercial division.
• Ensure the implementation, customization, and evaluation of new digital tools aimed at improving back-office efficiency.
• Continuously improve the quality of operational work within the back office.
• Ensure the effective functioning and continuous optimization of existing back-office processes, aimed at remote support for both the company’s field employees and partners.
• Ensure the development of an efficient consolidation process and timely processing/coordination of requests from both company partners and field employees, improving the speed and quality of finding solutions to issues raised in requests.
• Conduct timely training for back-office employees, providing necessary materials for training.

Who we’re looking for:

• Higher technical/economic education;
• Proficiency in English (Intermediate level or above, both written and spoken) is preferable.
• Project management experience of 2 years or more;
• Experience in a leading position of 2 years or more;
• Experience in contact center management over 1 year;
• General work experience of 3 years or more;
• Preferable experience in consulting (Big 4);
• Analytical mindset, innovative outlook, proactivity;
• Knowledge and understanding of IT architecture.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;
• An opportunity to build an international career and for cross-functional moves;
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more;

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 9 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

Relocation support is not available for this job.