SAP 1st Line Support Analyst

Atyrau, Kazakhstan (REMOTE)

Full-time job 5/2

Required work experience:

• Trained or experienced in relevant SAP module(s) and able to supervise client resource in configuration of SAP;
• Knowledge of SAP methodology;
• Knowledge of a specific SAP components and, with ability to perform elementary configuration;
• Can execute tasks relating to the development, support and implementation of a specific component within a single SAP module;
• Within a single project can support other consultants in technical area;

Accountabilities and Responsibilities:

• Provide level 1 SAP Support for all SAP modules.
• Troubleshoot issues and updating tickets in a timely manner.
• Escalating complex issues to level 2 or 3 and following tickets to resolution.
• Coordinate with different application vendors for integration with SAP.
• Coordinate with respective SAP consultants for unit testing of new developments.
• Testing of change request/bug fixes in quality system.
• Training SAP Key users on routine tasks.
• Updating knowledge management documentation.
• Ticket monitoring activities.

Education:

• Bachelor’s degree in Computer Science, Information Systems and Technologies, Software Engineering

Knowledge:

• Good communication skills, both speaking and writing in English is essential.
• Good trouble shooting & analytical skills at technical and business level.
• Able to find workable solutions for complex business requirements and problems.
• Able to perform well under pressure, is customer focused and can deliver results against deadlines.
• Good time management skills, ability to work well unsupervised/remotely, and with people of different cultures and professional backgrounds.
• Ability to interact with all employees in the company from leadership to support staff.
• Conducts business to a high ethical standard and complies with key company policies, procedures and guidelines.
• Exposure or work history in the Oil and Gas or similar industry.
• Participation in SAP implementation, upgrade or enhancement project is an advantage.