Key account manager

We are looking for a dedicated Key Account Manager to join our team and build strong, long-term relationships with our clients.

Area of responsibilities:

• Client Relationship Management: Building and maintaining long-term partnerships with key clients, ensuring high levels of satisfaction and loyalty
• Client Needs Analysis: Understanding client requirements, identifying opportunities for service improvement, and offering tailored logistics solutions
• Contract Negotiation: Leading negotiations, structuring agreements, and ensuring adherence to contractual commitments
• Process Optimization: Identifying inefficiencies in current logistics operations and proposing enhancements to streamline workflows
• Market & Competitor Analysis: Monitoring industry trends, analyzing competitor activities, and identifying opportunities for business growth
• Revenue Growth: Expanding service offerings, promoting value-added solutions, and driving volume growth
• Performance Monitoring: Ensuring high service quality, responding to client concerns, and implementing corrective actions when necessary
• Reporting & Analytics: Preparing reports, tracking key performance indicators, and forecasting revenue and profitability
• Tender Management: Assisting with the preparation of tender documentation and participation in procurement processes when required

What we expect:

• A university degree
• At least 2 years of experience in logistics or a similar role
• Proficiency in English (Upper-Intermediate or higher)
• Strong skills in MS Excel, Word, PowerPoint, and 1C
• Experience in preparing and delivering presentations
• Excellent communication and analytical skills

What we offer:

• Work in an international and fast-growing Group
• Competitive compensation (base salary and discretionary bonus based on KPI)
• A friendly team, a positive work environment, and regular corporate events, including social projects initiated by the company
• Corporate training programs focused on professional development (hard skills) and leadership growth for managers
• Premium voluntary medical insurance or flexible benefits package
• Additional paid vacation days based on tenure
• Fully covered sick leave and social leave
• Mobile phone expense coverage and a company phone if required
• Corporate taxi service for business purposes and exclusive discounts on partner services

Work Conditions:

• A comfortable office in the city center: 15 Republic Square, Almaty
• Flexible work schedule: Monday–Friday, 08:00–17:00 or 09:00–18:00