Customer Service Specialist (Maternity leave cover)

Job Description

Danfoss offers you a unique opportunity to join a global market leader and experience satisfaction, coming from engineering sustainable solutions for people all over the world and from the use of your knowledge and competencies for global changes! Are you interested in achieving more with less?

We are currently looking for a Customer Service Specialist based in Almaty.

Job Responsibilities

Responsibilities for this position include but are not limited to the following:

• Providing high-level service to both internal and external customers to reach maximum customer satisfaction levels,
• Handling customer requests through e-commerce and e-mails,
• Working with E-deliveries (SNT) and E-invoices (ESF) on the government portal,
• Creating orders in SAP and planning deliveries in collaboration with the sales team,
• Communicating regularly with the sales team and fulfillment team to improve delivery and stock performance,
• Managing data quality in SAP,
• Improvement of sales processes (order management; delivery; invoicing etc.).

Background & Skills

The ideal candidate possesses these skills.

• Bachelor's degree in Economics, Logistics, or a similar technical field,
• 1-2 years experience in a similar position,
• Solid Russian, English is a must (at least intermediate level), Kazakh is a big plus,
• Experience in SAP is a plus,
• A good team player with a customer-focused mindset,
• Ability to influence others with excellent communication skills,
• Meets the deadline on time,
• Proficient in MS Office applications.

Employee Benefits

We are excited to offer you the following benefits with your employment

• Bonus system
• Personal Insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program