Online Reputation Manager (ORM SERM)

What we're looking for

Responsibilities

• Monitor and analyze online mentions and reviews of clients across various platforms.
• Respond to positive and negative feedback, manage crisis situations to protect and improve client reputations.
• Develop and execute reputation management strategies according to client needs and industry best practices.
• Communicate with clients to understand and meet their needs.
• Define the scope and objectives of projects.
• Forecast and manage resources needed to achieve project objectives.
• Prepare tasks based on the scope of work and resource requirements.
• Develop and manage a detailed project plan.
• Provide regular updates to various stakeholders about strategy, adjustments, and progress.
• Adhere to industry best practices and standards throughout project execution.
• Monitor progress and make adjustments as needed.
• Measure project performance to identify areas for improvement.

Qualifications

• Advanced English skills are essential for regular communication with clients.
• Advanced Russian skills are essential as our team primarily communicates in Russian, and our in-house software and instructions are in Russian.
• Experience in ORM, SERM, digital marketing, and project management.
• Experience with SEO to promote positive content and manage negative content in search results.
• Attention to detail.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Flexible and solution-focused.
• Organized and self-sufficient.

Benefits

• Salary: Starting from 1000 EUR per month, potentially higher based on skills
• Generous PTO and sick leave
• Flexible working schedule
• Tuition reimbursement

About Us

PRpillar is an online reputation management agency, and we help trading/investment-related brands to build their reputation. Projects include both well-known brokers and start-ups. Each team member works remotely worldwide (Portugal, Nigeria, Turkey, Georgia, Cyprus, Kazakhstan, Poland, Armenia, Ukraine, and Russia).

Take into account:

• Despite being a remote job with a flexible schedule - we expect 40 hours of work per week. We can set the schedule as you like. Do you need more personal time in the morning or at dinner time? Not a problem at all - you can cover this time in the evenings. However, it is a full-time job, and we await you to organize the time yourself.
• Quality is significant to us. We will not ask to sacrifice the quality to increase the quantity.