Guest Service Agent

Job Summary: As a Guest Service Agent at our Hilton Garden Inn Astana, you will play a vital role in creating a memorable guest experience. You will be the first point of contact for our guests, ensuring they receive a warm and friendly welcome. Your exceptional customer service skills and attention to detail will be crucial in providing top-notch service.

Key Responsibilities:

• Greet and welcome guests upon arrival with a smile and a positive attitude;
• Check-in and check-out guests efficiently, providing necessary information about the hotel's amenities and services;
• Handle guest inquiries, requests, and complaints with professionalism and resolve them promptly;
• Maintain a clean and organized front desk area;
• Answer phone calls, emails, and assist with general inquiries;
• Provide guests with information about local attractions, restaurants, and transportation options;
• Process payments and maintain accurate records of guest accounts;
• Collaborate with other hotel departments to ensure a seamless guest experience;
• Uphold the hotel's standards for guest service and professionalism.

Qualifications:

• High school diploma or equivalent; college degree in hospitality is a plus;
• Previous experience in a similar role within the hospitality industry is preferred;
• Excellent communication and interpersonal skills;
• Strong problem-solving abilities and attention to detail;
• Proficiency in using hotel management software and basic office applications;
• Ability to work flexible hours, including weekends and holidays;
• Multilingual skills are an advantage.

Conditions:

• Free Meals During Shift: We provide free meals during shifts to ensure our employees are always energized and focused on their tasks.

• Uniform Provision: At Hilton, we provide uniforms for our employees to ensure a professional and well-groomed appearance.

• Hilton Corporate Culture: We are proud of our corporate culture, which values individuality, respect and collaboration. At Hilton, we build a team where every employee plays an important role in achieving our shared goals.

• Training and Development Opportunities: Hilton provides its employees with access to a variety of training programs to develop their professional skills. We support the growth and career development of our employees.