Order Fulfillment Manager, Eurasia

The key purpose of the role is to assure CS&L End to End Service quality and efficiency for clients in Eurasia, while demonstrating accountability for Order-to-Cash (OTC) activities and monitoring customer collaboration activities targeted to maximize internal and external customer satisfaction while achieving CS&L Targets (service level, productivity, budget).

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

How you will contribute

You will:

• Accountable for End 2 End Сustomer Service performance for all Customers and Channels;

• Develops Customer relations by establishing partnership and demonstrating operational excellence to transform it to competitive advantage and optimize the Supply Chain;

• Ensures the delivery to Customers at the best Customer Service level, anticipates and coordinates the activities generated by the Categories or Sales on short term horizon (product availability & distribution, NPD, switches, promotions, quarterly closing et customer claims), coordinates operations with LogOps (commercial activities visibility, over stock management and order management), manages the penalties and coordinates its negotiations;

• Optimize the cost-to-serve ( lissage, filling, picking, ), adapts to Customer order or internal fluctuations at the best cost; initiates productivity and continuous improvement projects;

• Optimize Order management process and ensure IA improvement;

• Responsible for OTC country budget, ensure OTC processes standards and contribute to Country productivity target;

• Develop local Customer Service and Collaboration team members to strengthen both employee and organizational excellence for further sustainable growth.

• Lead or participate in cross functional projects to support growth agenda of the organization.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• University Degree (Business Administration or Management)

• 8-9 years’ experience in Supply Chain with minimum 3-5 years managerial experience

• Fluent in English – both written and spoken

• Leadership, people management and managerial skills

• Customer and service orientation, performance motivation

• Communication and Negotiation Skills

• Accountability, proactive thinking, flexibility

• Change Management Skills / resilience / agility

• Basic SAP knowledge