Service Desk/Onsite Support

Responsibilities:

Purpose of the role:

• Technical support for internal customers (the End User Computing environment)
• Technical analysis and supporting of Technology solutions
• Work in a consultative manner with our Tchnology departments to manage the fastest possible resolution
• Act as interface between business and technology & TCS

Principal Accountabilities, key activities:

• Service Desk Support
• Hardware Support
• Facility / Environmental Support
• Network Support
• Standard Software Support
• Administration​​​​​​​

Requirements:

Technical Skills

• Microsoft Windows (Windows 10, Windows 7)
• Understanding Microsoft Active Directory
• Microsoft Office Standard Software Products (Word, Excel, PowerPoint, Access, Vision, Project, Publisher, Office 365, One Drive)
• Understanding basic network technologies and protocols
• Knowledge of ServiceNow tool would be an additional advantage
• Knowledge of ITIL tool would be an additional advantage Certifications: ITIL, MCP, MCSA or MSCE

Soft Skills

• At least 2 years of working experience in Service Desk
• English skills in speech and writing
• Kazakh \ Russian language
• Advanced communication skills
• Organizational talent
• Service oriented approach
• Readiness to travel​​​​​​​

Employment conditions:

• Fulltime position
• Work from home and office
• Work in international team