F&B Outlet Manager / Restaurant Manager

FULL-TIME, ON-SITE POSITION THAT REQUIRES RELOCATION TO SHCHUCHINSK (AKMOLA OBLAST', KAZAKHSTAN)

JOB TITLE: F&B Outlet Manager

DEPARTMENT: F&B Service

INSPIRED AND SUPPORTED BY: Director of F&B / F&B Operations Manager

LOCATION: Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

POSITION PURPOSE: Serves as first-hand support to F&B Operations Manager and Director of F&B, and will lead the team to create unforgettable Food & Beverage experiences for our guests and strive to achieve revenue for the F&B outlets. Areas of responsibility include Restaurants (Chalet, L’Olivo, Silk Way Restaurant), Bars (Lobby Bar, Shamrock Karaoke Bar), Summer Café, Sunset Terrace, and Room Service and Minibar)

KEY RESPONSIBILITIES & CONTRIBUTION:

Leading Food and Beverage Team

• Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
• Serve as a role model to demonstrate appropriate behaviors
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
• Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management

Ensuring Exceptional Customer Service

• Manage day-to-day operations, ensure the quality, standards and meets the expectations of the customers on a daily basis
• Manages service delivery in outlets to ensure excellent service from point of entry to departure
• Extend personal service and attention to all guests, with particular emphasis to VIP guests
• Liaise with the F&B team to ensure proper communication of amenities and guest requests
• Maintain effective communication with all related departments and outlets to ensure a smooth service delivery
• Maintain high visibility in public areas during peak times
• Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations
• Handle guest problems and complaints, ensure corrective action is taken to continuously improve service results
• Incorporate guest satisfaction, and financial achievements as vital components of departmental meetings with a focus on continuous improvement

Managing and Conducting Human Resource Activities

• Provide guidance and direction to subordinates, including setting performance standards and performance management
• Solicit employee feedback, utilizes an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns
• Ensure recognition is taking place across areas of responsibility
• Identify training needs and ensure employees receive on-going training to understand guest expectations

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• Minimum 4 years’ experience in F&B operations, with 2 years’ experience in a senior role (premium and luxury hotels & resorts experience preferred). Experience of working with brand standards
• Proficiency in Russian and English, Kazakh language will be an advantage
• Excellent interpersonal and communications skills, a team player & builder with an eye for detail, and commitment to doing everything you can to get it right first time for our guests and colleagues
• Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties