Head of HR

Since 1993, Netcracker Technology has been developing and implementing unique IT solutions for more than 250 customers worldwide, mostly telecom providers. We create dozens of innovative products and lead the global market of BSS/OSS solutions ready to be used in the cloud environment. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the cloud's opportunities, virtualization, and the changing mobile ecosystem.

Role Summary:

Site HR Manager role stretches across all HR activities throughout the employee’s life-cycle. This role is required to implement HR strategies in line with the Overall HR & Business Strategy and manage multiple divisions within a larger Business Group.

Responsibilities:

• Lead, manage and develop site HR team
• Maintain full range of HR processes like Recruiting, Employment Processing, On boarding, Employee Relations and Engagement, Rewarding and Recognition, Retention, Exit Management etc.
• Develop, maintain and enhance corporate culture
• Build and enhance HR brand in the business unit, act as HR brand ambassador
• Collaborate with business teams to ensure compliance and traction across various employee life-cycle processes
• Interact with other functions to resolve process breakdown issues
• Coach and counsel managers and employees regarding HR related matters on regular basis
• Manage employee relations, issues and grievances and act as an employee facilitator
• Lead communications related to new initiatives, programs and policies
• Be in charge of event management, social initiatives and CSR
• Prepare reports by collecting, analysing, and summarizing data and trends
• Lead local HR Projects. Collaborate with international HR teams. Take part in global HR projects and initiatives.

Required Qualifications:

• Higher education. Degree or masters in Human Psychology, Human Resource Management, Humanities
• Fluent English

Required Experience:

• 10+ Years in HR Generalist or Business Partner role
• Proven managerial experience

Prerequisites for this role:

• Demonstrated experience in the implementation of HR processes as a Generalist/HRBP preferably for a group of 300+ employees in a Lead role
• Experience of working with key business leaders and stakeholders. Managing relationships effectively and ensuring stakeholder buy-in for initiatives and processes. High comfort level in working with people from diverse backgrounds
• Ability to manage critical conversations with employees
• Ensure on-time delivery without compromising on quality and consistency
• Must possess a basic understanding of Industry and Competitive Landscape for IT Industry; including new/ongoing trends
• High self-confidence with the ability to present concepts to larger teams and manage critical feedback. High level of responsiveness and customer orientation in interaction
• Quick learner who is passionate about making a difference. Willingness to stretch where required and takes on additional responsibilities and challenging roles
• Ability to operate effectively in an ambiguous, fast-paced, constantly changing environment