Receptionist/ Ресепшионист (Front Office)

Быстрый отклик

Занятость	Полная занятость
	Полная занятость
Адрес	Казахстан, Алматы, проспект Достык

Описание вакансии

Responsibilities:

To be an ambassador of the Front Office and of the hotel, in and outside the work place.
To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
To ensure that the privacy of the guests and the confidentiality of the information is respected
To be fully aware of and to report all guest comments or complaints
To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it
To call the FOM or the DM for advice in serious cases or if an approval is required
To be aware of all VIPs visiting or staying in the hotel
To ensure proper completion of all CID and local government requirements concerning hotel guests and files
To ensure training and regular “refresher” courses are conducted and attended as scheduled
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests

Requirements:

Conditions:

Требования

Опыт

1-3 года

Условия работы

График работы

Сменный график

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Телефон(ы)

Добавлено 5 дней назад

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