Customer Service Finance Supervisor, Eurasia

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Responsible for E2E Bill-To-Cash performance and for the establishment, management and control of a powerful Customer Service Finance team
• Customer Service Finance Team management - credit control, claims & customer finance accounting
• Accountable reporting, deliver KPI’s and compliance
• Monthly closing in accordance with US-GAAP and local requirements
• Overall Overdue Management
• Support customer/channel strategy, segmentation and profitability targets. Helps define how we will play to win and propose appropriate investment allocation
• Chair a number of monthly “Debt Review” with Senior Stakeholders from Commercial, CDE Team and Finance, ensuring issues are raised according to the agreed format
• Drive resolution along with stakeholders of the "Debt Review" to bring deductions and overdue to an acceptable level in a timely manner.
• Lead / support order-to-cash projects (focus on Bill to Cash & claims related activities) in customer service or sales departments
• Ensure the effectiveness of internal control mechanism as well legal interaction whenever required
• Management of bank guarantees and other tools to protect payments
• Provides overview and share the analysis and reports related to customers performance
• Manage escalations, exceptions and approvals related to Credit risk, blocked customers, open invoices, credit/debit memo, write-off
• Monitor dunning list and cash collection for overdue receivables
• Supervision of payment terms and open positions
• Review and monitor the Customer Ledger at a Top level and identify any trends which indicate signs of invalid debt which is not being managed according to policy and procedures.
• Manage exceptions outside of credit policy and credit extensions and ensure communication related to credit extensions, refusal, security.
• Authorizes new customer credit limit and existing customer credit extension
• Drive claims administration process
• Main contact for internal & external audits
• Main counterpart for sales regarding customer contracts negotiation (payment terms, claims & EDO parts) as well as approver on behalf of MDLZ Eurasia.
• Participant of contracts negotiation with customers
• Responsible for Overdue & Invoice Accuracy KPIs (Eurasia) including Customer Satisfaction rate - Customer Service & Credit Control part
• Visibly leads value creation and brings multi-functional team together to deliver on opportunities identified and goals

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in FMCG company (min 5 years)

• Experience in a customer facing role

• Experience in order to cash environment + deep understanding of FMCG, retailer, distributor landscape

• Credit Control Experience

• English (fluent)

• Good numerical, analytical and logical reasoning skills

• Profound knowledge in US GAAP accounting, local tax and trade requirements

• High level SAP competence

• Business Partnering & Understanding Others

• Conflict Management

• Drives ROI mindset and builds capability of multi-functional team on financial acumen

• Effective communication to varying audiences

• Drive for Results

• Influencing