Spare Parts Operations/ Purchasing Manager

Spare Parts Operations – Primary responsibility

Key responsibilities:

• Responsible for management of Spare Parts activities in Sales Area Eurasia (handling inquiries, making quotations, sales orders, purchasing, delivery services, forwarding, warehousing, invoicing, daily supplier interface, daily customer interface in spare parts issues).
• Responsible for operations and organization development for the above in the unit (including training, process implementation, systems usage, recruiting, and other);
• Responsible for spare parts inventory planning and inventory performance;
• Responsible for operative performance follow-up (see metrics);
• Responsible for spare parts item data in ERP system;
• Operative claim handling of regarding spare parts;
• Spare parts quotations and offering packages related to EQ proposals and orders (“Service involvement in EQ Sales and Delivery Processes”).
• Involved in customer specific sales behavior and competitive situation evaluations.

Shared responsibilities:

• Shared responsibility of spare parts sales volume of the unit;
• Shared responsibility of customer service and customers satisfaction in the unit;
• Shared responsibility of the spare parts gross margin- %;
• Shared responsibility of the spare parts market share %;
• Shared responsibility of new working capital- %;
• Co-operation with Spare Parts Product Managers regarding parts and kits product development, parts’ sales and marketing;
• Co-operation with Service Supervisors regarding goods supply;
• Feedback for IOMS manuals production regarding their content;
• Responsible for operative pricing of spare parts with Services BL and its follow-up.

Key requirements:

• Good understanding/experience on supply chain and inventory management;
• Good technical understanding/experience on underground mining and/or construction equipment and processes;
• Good understanding/experience on service business;
• Willingness to learn new;
• HSE orientation;
• Drive to win and close deals;
• Experience in service-related contracts;
• Can identify and sell customer value;
• Good communication skills;
• Good network builder;
• Able to communicate in English;
• Systematic and self-disciplined;
• High ethics.

Performance metrics

Financial:

• Spare parts sales volume;
• Spare parts gross margin-%;
• NWC volume;
• Inventory value and its turn ratio, non-turning stock value;
• Overall logistics, warehousing and order processing costs.

Other:

• Customer satisfaction;
• Services BL spare parts market share;
• On-time delivery of Sales Order lines %;
• Delivery time (days);
• On-time arrival of PO order lines from suppliers %;
• Immediate availability of order lines at stock (%);
• Supply chain costs (vs sales volume) (%);
• Item data availability;
• Purchase Price Index (%) (for external purchasing only);
• Employee utilization.

Purchasing Manager – Secondary responsibility

Key responsibilities:

For responsible categories and/or suppliers:

• Develop centralized purchasing process, organize, and optimize tender process. Make purchasing of goods and services more efficient;
• Responsible for delivering optimal purchasing solutions, searching the market for potential suppliers and manufacturers;
• Approve contract delivery terms with suppliers. Keep cost saving, timely delivery, and quality on high level;
• Control and support of goods supply and performance of work (additional agreements, working with claims, goods acceptance in warehouses);
• Purchase orders and follow-up;
• Purchase invoice handling;
• Component cost price investigations;
• Claim processing to suppliers;
• Item opening in ERP systems (when required) (for responsible item categories);
• Purchasing related item data management in ERP (for responsible item categories);
• Follow-up of global purchasing processes.

Shared responsibilities:

• Co-operation with Global Supply regarding supplier agreements, supplier evaluation and selection, supplier performance and needs for suppliers (“supplier selection fit with Service strategy”);
• Supplier base development;
• Purchase category work (when applicable);
• VAT and customs procedures.

Performance metrics:

• Cost savings (Purchase price index %);
• Payment terms with suppliers (AP volume);
• Delivery reliability (On-time delivery rate % of purchase orderliness);
• Quality (Claim rate % of purchase orderliness).